radius logo
blog graphic

20 Feb 2023

Self-Storage Marketing Strategies: Creating A Strong Online Presence - Part 2


Jack Raistrick

Union Realtime

Check out Part 1, which looks at leveraging your website, social media, and SEO to increase your online presence - Self-Storage Marketing Strategies: Creating A Strong Online Presence - Part 1

As the world becomes increasingly digitized, self-storage facilities must have a robust online presence to remain competitive. Building a strong digital presence can help self-storage businesses gain visibility and reach new customers. In this article, we will focus on four essential elements for creating an online presence for a self-storage facility: online listings, reviews, mobile optimization, and analytics.

Online Listings

To establish a digital presence, your self-storage facility must be listed on popular business directories, such as Google My Business, Yelp, and Yellow Pages. These platforms provide potential customers with information about your business, including its location, contact information, website URL, and hours of operation.

The information on your online listings should be accurate and up-to-date. Make sure your business name, address, and phone number (NAP) are consistent across all directories. You can also include photos of your facility to give customers a better sense of what to expect. Providing accurate and complete information can help boost your facility's online visibility and help you stand out from competitors.


Customer reviews are a critical component of any online presence, as they can make or break a business's reputation. Positive reviews can help attract new customers, while negative reviews can deter them. Encouraging satisfied customers to leave positive reviews can help improve your facility's online reputation.

You can also respond to negative reviews to demonstrate your commitment to customer satisfaction. Responding to negative reviews in a professional and respectful manner can help mitigate the damage caused by a negative review.

In addition to encouraging reviews on your online business listings, you can also use customer feedback to improve your operations. Analyzing customer reviews can help you identify areas where you can improve, such as customer service, pricing, or facility maintenance.

Mobile Optimization

As more people access the internet on mobile devices, it's critical that your self-storage facility's online presence is mobile-friendly.In fact, in 2022, almost 5 billion people accessed the internet via a mobile device (Statista.com) A mobile-friendly website ensures that users can easily access your site and view its content on a smartphone or tablet.

To ensure your website is mobile-friendly, you can use responsive design, which automatically adjusts your website's layout and content to fit the screen size of the user's device. A mobile-friendly website can help improve your facility's online visibility and provide a better user experience for potential customers.

In addition to having a mobile-friendly website, it's also essential to ensure that your online listings are optimized for mobile devices. This means that the information and content on your business listings can be easily viewed on a mobile device. By providing a mobile-friendly online presence, you can improve your facility's visibility and reach a larger audience.


To measure the effectiveness of your online presence, it's important to track your website traffic, online listings, and customer reviews. Using analytics tools, such as Google Analytics, can help you track important metrics, such as the number of website visitors, the source of your traffic, and the keywords people are using to find your facility online.

By tracking these metrics, you can identify areas for improvement and adjust your digital strategy accordingly. For example, if you notice that a large percentage of your website traffic is coming from social media, you can focus more on building your social media presence.

Analytics can also help you track the impact of your online marketing efforts, such as pay-per-click advertising or email marketing campaigns. By tracking metrics such as conversion rates and ROI, you can optimize your marketing efforts and ensure you're getting the most out of your digital marketing budget.


In conclusion, creating a strong online presence for your self-storage facility is crucial to attracting new customers and remaining competitive in the digital age. By optimizing your online listings, encouraging customer reviews, ensuring your online presence is mobile-friendly, and tracking your online performance with analytics, you can improve your visibility and reach a larger audience. By leveraging these digital marketing strategies, you can establish your facility as a trusted and reliable brand in the eyes of potential customers, and grow your business over time.

Don't forget to check out part 1, which looks at leveraging your website, social media and SEO to increase your online presence - Self-Storage Marketing Strategies: Creating A Strong Online Presence - Part 1

Other Articles