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08 Oct 2023

The Benefits of Outsourcing Your Self-Storage Call Center


Brett Copper

Director of Business Development/Partner - Copper Storage Management

In today's world, it is a rare experience to call a store, company, or service center and be immediately greeted by a human voice. More likely than not, you'll be guided through an automated menu of options. While this experience can feel frustrating, it is ever-evolving and improving.

A phone call to an outdated call center might leave you at your wit's end, yelling, "Speak to someone," whereas an efficient call center can transform the customer experience. In fact, outsourcing your self-storage call center might be the next strategic move your business needs. Why? The advantages of outsourcing include improved customer autonomy and increased cost savings. Plus, when you work with a trustworthy and reliable company like Copper Storage Management, you will feel immense peace of mind knowing your customers are receiving excellent customer service.

Improved Customer Autonomy

Extended Operating Hours

One of the primary benefits of outsourcing your self-storage call center is the ability to provide customer support 12 hours a day, 7 days a week. Customers often need assistance beyond regular operating hours, especially when accessing their storage units. With an outsourced call center, your clients can get the help they need at any time, ensuring their convenience and satisfaction.

Convenient Self-Service Options

Outsourced call centers offer self-service options, such as automated phone systems and online portals. When these systems are optimized and updated, they empower customers to manage their storage units, make payments, and access information independently. The convenience of these options enhances customer autonomy, freeing them from the need to rely on human assistance for routine tasks.

[Multichannel Support](https://www.radiusplus.com/keyword/multichannel support)

Outsourced call centers also offer multichannel support. Customers can choose the communication method that suits them best - whether it's a phone call, email, chat, or social media interaction. This flexibility ensures that customers can reach out in their preferred way, further enhancing their autonomy.

Eliminating Full-Time Staff Costs

Hiring and maintaining a full-time, in-house call center team can be costly. By outsourcing your call center operations, you can eliminate these expenses, including salaries, benefits, training, and office space, leading to significant cost savings that can be redirected to other areas of your business.


Outsourced [call centers](https://www.radiusplus.com/keyword/call center) can scale their services based on your business's needs. You only pay for the services you use, making it a cost-effective solution. Whether your call volume fluctuates seasonally or you need to scale up during promotions, an outsourced call center can adapt to your requirements.

Efficiency and Productivity

Professional call centers are equipped with the latest technology and trained staff. This results in increased efficiency and productivity, reducing the time and resources needed to handle customer inquiries. The streamlined processes and expertise of the call center staff contribute to long-term cost savings.

C3 Self-Storage Call Center by Copper Storage Management Is the Ultimate Solution

Choosing C3 Self-Storage Call Center by Copper Storage Management as your ultimate solution is a strategic move that combines all the advantages mentioned above with specialized expertise tailored specifically to the self-storage industry. With C3's unwavering commitment to customer support, your tenants can access assistance when they need it, ensuring their satisfaction. Moreover, C3's keen focus on cutting-edge technology and efficiency guarantees cost-effective solutions that will not only enhance your self-storage business but also give you a competitive edge. When you opt for the C3 Self-Storage Call Center, you're not just outsourcing; you're elevating your self-storage service to a whole new level.

Copper Storage Management was created in 2019 by the Copper family. Bob Copper and his son Brett Copper have spent their entire careers in the self-storage industry. Copper Storage Management offers maximum convenience and service through a fully remote business model, cutting the costs of part-time or full-time on-site storage managers. Copper Storage Management is committed to the success of its customers by streamlining a multitude of services and operations.

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