19 Jan 2021
COLUMBIA, Mo., Jan. 18, 2021 /PRNewswire/ -- StorageMart has earned a spot on Newsweek's list of America's Best Customer Service 2021 in the "Self Storage" category. This prestigious award is presented by Newsweek and Statista Inc., the world-leading statistics portal and industry ranking provider. The awards list can be viewed on Newsweek's website.
According to Newsweek, America's Best Customer Service brands were selected based on an independent survey from a sample of more than 25,000 customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family, as well as assess brands in the following areas: quality of communication, professional competence, range of services, customer focus, and accessibility. A total of 160,000 customer evaluations were collected.
"We've always been a customer-centric business and we're honored to receive national recognition from Newsweek. I want to thank all of our customers for their trust and the incredible opportunity to serve the communities we call home," Cris Burnam, Chief Executive Officer, StorageMart.
The results provided information about brick & mortar, online retailers, and service providers from 160 categories. Based on the findings, StorageMart is ecstatic to be recognized on Newsweek's list of America's Best Customer Service 2021.
"When we talk about the StorageMart family, we're not just talking about our team members. We're also talking about our customers and our community. That's why we're thrilled to be recognized by Newsweek for our commitment to excellent service," Sarah Little, Managing Director of Digital Marketing, StorageMart
With approximately 225 locations in three countries, StorageMart began with a single store in Columbia, MO and is now the largest privately-owned, family-operated storage company in the world. StorageMart is led by the Burnam family, which has been in the storage industry for four generations. Dedicated to providing easy, clean, and friendly service to every customer, StorageMart is committed to giving back to the many communities it calls home through the Store It Forward program. For more information, please visit: www.storage-mart.com.
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