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21 Feb 2023

Self-Storage Kiosks vs. The Mobile Myth


Jon Loftin

Vice President

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Can the mobile device in your pocket really compare to a self storage kiosk? I have heard some people say: “Why should I have a kiosk when a person can do everything from their phone?” Let’s break down some of these myths.

Self-Service Kiosks Vs. QR Codes

The first idea many self storage operators have is to put a QR code or their facilities’ website url on a sign to prompt people to rent online from their phone. Mobile devices are an important medium and you need to be able to interact with customers online and via mobile experiences, however, the time and place for those interactions matters. It is a different experience to use your phone on your couch or on-the-go for simple customer support versus trying to complete a full rental agreement standing onsite at a self storage facility. And as you know, the customer experience is a critical part of any interaction with customers.

Self Storage Kiosks Capture More Drive-By Tenant Traffic

Customer Experience is Key to Drive Self Storage Conversions

Mobile Devices vs Cash-Only Self Storage Customers

Drive Rentals and Revenue with a Self Storage Kiosk

Speak to a storage pro today to learn how to implement a kiosk at your property, or view OpenTech’s full line of INSOMNIAC kiosks today.

This article was originally published on OpenTech Alliance Blog

With over 25 years of experience in senior management roles in the self storage industry, Jon is one of the industry’s leading access control experts. He has contributed to the success of Digi Tech International, Chamberlain Access Products Group and PTI. Jon joined OpenTech Alliance, Inc. in 2016 to spearhead the development of OpenTech IoE, an intelligent platform of smart connected self storage solutions.

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