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06 Jun 2019

Reflecting Back on the 2019 SSA Spring Conference & Trade Show

author

Tommy Nguyen

Co-Founder and COO

Ever since the StoragePug crew returned from the Self Storage Association’s 2019 Spring Conference and Trade Show in DC, I keep reflecting on how immensely enjoyable and educational that trip was. Meeting and interacting and learning from so many people in similar situations was a blast.

For industry veterans, this conference offered new ways to sharpen and improve their business.

For someone looking to join the self storage world, there were many teaching moments from other professionals to take home best practices on how to get started.

Between the attendees, speakers, roundtable sessions, and sold-out exhibitor hall, there were plenty of takeaways for owners, operators, managers, and investors alike.

Here are the top five takeaways from this year’s conference that can be used to guide us for the remainder of 2019.

1. Technology is Here to Stay

As a software company in the self storage space, we get a front-row seat when it comes to technology.

2. Emphasis Customer Experience

There was a common theme amongst many of the presentations and roundtable sessions: "How can we enhance the customer experience?

3. Marketing Strategies Aplenty

Marketing strategies for self storage facilities have never been more accessible.

4. Existing in the New Era of Choices

One indicator of industry growth is the increasing number of self storage-specific service providers. From acquisition companies to website rental software, there were over 150 vendor booths.

5. Embrace the Community Engagement

When StoragePug hit the scene in 2017, we were blown away by how much knowledge was readily available to start, build, grow, and succeed in the industry.

The SSA 2019 Spring Conference set a new standard for the number of technology and marketing companies featured.

The Self Storage Association conferences continue to be the gateway for self storage operators and investors to learn about the next big thing.

If this year’s spring show was any indication then, tech is here to stay in the self storage industry. Hello, world-class customer experiences thanks to the entire industries efforts to make us all better!

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