25 Nov 2024
In self-storage we measure success in square footage, occupancy and customer satisfaction. But at the heart of every great facility is the store manager, working tirelessly behind the scenes to keep everything running smoothly. These are the unsung heroes of self-storage, providing more than customer service – they deliver security, help and a personal touch that turns transactions into relationships. Thanks to all the store managers out there.
Store managers are the first face customers see, welcoming them in, explaining storage options and directing them to the right unit size. They answer questions, fix problems and make each customer feel good about their decision. Whether it’s a family in transition or a business that needs extra space, store managers provide practical solutions and emotional reassurance that makes a lasting impression.
Beyond customer interaction, store managers are the facility’s security watchdogs. They enforce safety protocols, monitor access and do regular checks to keep everything in order and protect customers’ belongings. They ensure a safe environment where customers can feel at ease.
Store managers are multitaskers and problem solvers, handling payments, inventory, maintenance and vendors. Their ability to fix problems proactively – whether it’s a lock or occupancy levels – keeps facilities running smoothly even when it’s busiest.
For many, renting a storage unit is tied to big life changes – moving, downsizing or launching a business. Store managers get that and approach every interaction with empathy and respect. Their friendly smile and steady support creates a warm environment that comforts customers during transitions.
More than employees, store managers are the heart of their facility. They build relationships with regular customers, create community and set the standard for great service. Their commitment turns storage facilities into places where people feel looked after and valued.
To all the store managers in self-storage we say thank you. Your work, dedication and attention to detail is the backbone of our industry. You are the first and last face of our facilities and your efforts are often invisible but very much appreciated. Here’s to you – the unsung heroes of self-storage – for making our industry awesome. Thanks.
Thank You Store Managers!
Before joining Lindsey Self Storage Group, Matt Wess began his self-storage career in 2008 with SecurCare Self Storage, where he oversaw acquisitions. In 2013, SecurCare became one of the three founding Participating Regional Operators (PROs) of National Storage Affiliates (NSA) before transitioning into a Public REIT in 2015. In 2019, Matt moved from his role at SecurCare to become the Manager of Acquisitions at NSA, where he played a key role in sourcing acquisitions, underwriting, transaction structuring, due diligence, and investment committee reviews for the company’s real estate acquisitions.
Throughout his career, Matt has successfully completed transactions for hundreds of facilities valued at several billion dollars. He holds a Bachelor of Business Administration in Management Information Systems from the University of Iowa’s Henry B. Tippie College of Business.
In his spare time, Matt enjoys attending his two daughters’ volleyball games and tournaments, going to the gym, snowboarding, mountain biking, traveling and of course attending the multiple self storage conferences.
Lindsey Self Storage Group aims to provide both buyers and sellers alike with the highest level of brokerage services. We pride ourselves in keeping our clients up-to-date with the latest industry information and news, as well as supplying them with each piece of information needed for buying or selling a self-storage facility.
Co-Founded by Alan and John C. Lindsey, Lindsey Self Storage Group’s only focus is self-storage. We are backed by over 50 years of experience in every aspect of the self-storage industry, including, but not limited to: brokerage, development, and management.
